Terms & Conditions

Production time

Orders will be submitted to production once we have the following in house:  Purchase Order signed camera ready artwork & proof approval, shipping instructions, and Payment form. The majority of our product will take 8 working days to be completed.  If an item is out of stock or requires additional time you will be contacted. If you have a specific date to receive your order please include it on your Purchase order.

Freight terms

F.O.B  Hallandale, FL 33009.

Rush service

We offer rush orders for many of our products. A rush fee will apply when the order is needed in less than 5 working days.  Contact customer service for rate information. Factory is not responsible for late deliveries caused by shippers.

Payment terms

We accept Visa, MasterCard, American Express, Business Checks and Bank wires. All orders must be pre-paid unless client has an established account. To apply for terms you must have at least 3 orders with Indolce and complete a credit application.

Samples

Personalized Digital samples are FREE and you will receive them within 24 hours of your request.  Simply submit your art work or web page by email, product selection and any instructions.

We offer hard copy samples for most of our items. Depending on which item is selected a fee may apply. In all cases customer will be responsible for shipping. (you may provide a shipping account or credit card) Please allow 7 days for hard copy samples.

Pricing

Prices are subject to change without notice.

Over-runs/under-runs

We reserve the right to ship +/- 7 % and bill accordingly.

Rights to promotion

We reserve the right to use all products in our advertising and displays unless otherwise notified in writing at time of order placement.

Trademarks

All copy and other material submitted by the customer for use by the plant in producing items ordered, whether or not artwork in required therewith, will be accepted by the plant as being submitted, in full compliance with all applicable laws regarding trademarks, service marks, copyright, right to privacy, patent and similar use thereof by the plant on the items ordered will not violate any laws and InDolce Confections hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy, logo or other material. The customer hereby agrees to hold Indolce Confections harmless to any damages, costs and or expenses when they arise under such laws and a consequence of the plants use of the said copy or other material or the operations undertaken in and by this agreement. Logos and trademarks in this catalog are for illustrative purposes only and do not imply any endorsement.

Cancellations/changes

All cancellations and/or changes must be confirmed in writing. Work started or completed prior to cancellations and/or changes will be billed accordingly. InDolce Confections will not accept responsibility for errors on verbal cancellations or modifications.

In case of errors

All complaints must be made in writing within 7 days from receipt of merchandise. No returns can be made without written authorization from Factory. No exceptions.